How to Change My Delivery Address?

If you need to change your address after placing an order, please contact us as soon as possible, as once it is shipped we cannot change the address. Please Contact Us Now.

Do Your Listing Prices Include Tax?

None of our product pricing includes tax. However, it is your responsibility to pay any fees charged by your local customs or postal office, should they be incurred.

What Countries Do Deliver to?

Photonstar can deliver orders to most countries in the world. Photonstar will guarantee delivery to your door within the time limit. If the time limit is exceeded, Photonstar will pay compensation.

Order still 'Processing'

Provided your products are in stock and we are not experiencing unusually high order volumes, the package will be sent within 48hrs except for weekends. If the product you ordered is out of stock, we will ship it within five days, but this does not affect the overall timeliness, we will deliver to your door within the specified delivery time. If you order multiple items, the order will be shipped separately, and items in stock will be sent first. Then when the others are in stock they will be sent separately to you.

My Parcel has Not Arrived

We can understand the frustration associated with a late parcel. A late parcel may be caused by any number of reasons within each countries postal system. The usual delivery time for a Standard Air Mail item is 10-20 days, but the actual delivery time may be affected by many factors beyond our control once parcels leave our facilities. Please understand that we have no control over customs or your countries postal system. Refunds can be requested 1 month after the expected delivery time, if the buyer has not received the goods. Before you contact us regarding a late parcel, please check with your local post office. In most cases parcels that do not arrive at your home are waiting for you at the post office for collection.

Lost Parcels

Once we have filed a missing parcel form with the post office and we have a response from your countries postal authority, we can then replace your parcel. We do not refund or replace parcels that did not arrive because they were not picked up in time or sent back to us and lost in transit or have the incorrect address.

For any reason, the products cannot be delivered to you due to a customs problem, we will discuss with you case by case about how best to handle the issue(s).

1. If the order is returned due to our fault, e.g. incorrect paperwork, we will re-send the order at our own expense, or offer you full store coupon for a new order.

2. If the cause is due to restrictions in your own country, then this is solely your responsibility, e.g. limited by local laws in the delivery destination country. Import duties, sales tax, and any other customs charges and fees, are your sole responsibility. The customer is responsible for any fees incurred.